The First Week

So far my week as been fairly interesting for the most part. Rick advised us, for the first week, to just watch and learn. There were no hands-on experience just yet and to be honest, I was pretty nervous in the first day and the meeting in the Arizona Technology Council. Though the amiable environment helped me relax as I knew there were people to help.

My first day on Tuesday was eventful in MyTek North. At the start, Rohan, my intern partner, and I met up with Rick who set up what we're supposed to do; on the side he also ordered us to proofread a contract which he gave to a company on Wednesday. Then, we met up with Mike Zeigler who oversees Tech Support, and brought us to the conference room. There showed us how he monitors and supports both his clients and his employees by using LogMeIn and ConnectWise. Afterwards, we met up with Rick once again who brought us to an Arizona Technology Council meeting where every company who's subscribed to join meets up with one another and advertise anything new happening in their company; there we also had lunch provided by the company hosting at the time. When we headed back, we finished up showing Rick with the improvements we suggested for the contract before we met with Jennifer Zima, who oversaw the Call Center. She, along with Mike, oversees how many agents can receive a call. She also contacts freelance agents for any hands on or onsite assistance. Later on, we sat through another meeting with Jennifer and Mike about whether or not this certain person can be billed as he was utilized for so many hours, but those hours couldn't be billed from the client. Then, once Rick came back from his meeting, he pulled us out of the conference room and wrapped up the day.

The second day was fairly uneventful in MyTek East. For the first few hours, we were made to work on our blogs. Then afterwards we were invited to the conference room to sit in as Melissa, the project manager, and Brydon, one of the employees, helped one of their clients via call. The project was on so we could see what the clients were pointing out. Then after we had lunch, I had Chiptole while Rohan had Taco Bell, we sat in another meeting with Chris, a Developer, and Dan, one of the employees as well, on another client who was having trouble with his surveys, kept on saying that questions occasionally repeat and pop up at random places. Afterwards, we just ended from there. Initially they were planning for us to test some coding but, we had no laptops.